Are your products made in Australia?

Yes. Everything is handmade in Sydney, Australia with locally sourced and organic ingredients where possible. All except for our Shower Essentials which are imported from South Korea

Is your packaging recyclable or compostable?

Yes. Our packaging is made from FSC-certified paper and printed with biodegradable soy-based inks. It’s fully recyclable or biodegradable and designed to have minimal impact.

Is it vegan & cruelty free?

Yes - mostly! Almost all our products are plant based and never tested on animals.

The only products that are not vegan are our multi-balms which contain organic beeswax.

Are your products suitable for sensitive skin or scalp?

Yes — our formulations are gentle and organic with no nasties, and we offer specific formulations for sensitive skin and scalps - check out product guide here.

If you have allergies to specific ingredients, please read the ingredient list carefully and just reach out if you are unsure.

Which product is right for me?

Check out our product guide here.

Are these soaps?

Some are, but most are not. Only our Face & Body Bars are traditional soaps, made with oils and lye—amazing for your skin, but not ideal for your hair.

Why? Your hair is naturally slightly acidic, while soap is alkaline. Using soap on your hair can disrupt its balance, leading to dryness, brittleness, and tangles over time.

So what’s different? Our Shampoo Bars, Conditioner Bars, and One Bars are pH-balanced to match your hair’s natural state, keeping it healthy, soft, and strong.

How long does a bar last?

Around 60 washes when stored with Stem or Branch. Depending on length of hair and how generously you apply. Main tip - keep bars dry between uses.

How should I store my bars between uses?

Keep your bar dry between uses by placing it on a well-drained soap dish or bar holder. This helps it last longer and stay fresh. Try out shower essentials here for the best way to do that.

Can I travel with your products?

Yes — all our bars are solid, TSA-friendly, and perfect for travel. They come in compact sizes and are packaged sustainably, making them ideal for carry-on use and on-the-go rituals. Try our Amenity Kits here for a grab and go travel solution.

Do you ship internationally?

Yes. We endeavour to ship to every corner of the globe. Reach out if you are experiencing any issues, we'll make it happen.

Do you have a retail store?

Not yet - our dream is to have our own permanent retail store one day :)

For now, you can find us trading at the Rocks Markets every weekend. Come check out the scents and try our serums and balms before you buy.

Can't find what you're looking for?

Contact us here and we'll get do our best to answer your question.