Shipping policy

Shipping & Delivery

We do our best to get your order to you as quickly and smoothly as possible. Here’s what you need to know:

Where do you ship?

We currently ship to customers all over the world. Feel free to contact us at hello@nhuka.com if you encounter any issues with shipping, we will do our best to get our products to you.

How long does shipping take?

Processing time: 1–3 business days
Estimated delivery: 3–7 business days for domestic orders, 7–14 days for international

(Shipping times may vary based on location, carrier delays, or high order volumes.)

How much does shipping cost?

Shipping rates are calculated at checkout based on your location.

We offer free shipping on orders over the following thresholds:

AUD $150 (Australia)
USD $250 (United States)
- IMPORTANT: Import Duties
  
  Recent changes to U.S. trade tariffs mean that parcels from Australia may incur a 10 % import duty (plus a small carrier fee) when they arrive at U.S. Customs.
  
  Prices at checkout don’t include these duties. If required, your local carrier (such as USPS or FedEx) will contact you to arrange payment before delivery.
  
  All orders are shipped from our studio in Australia with full customs documentation to ensure smooth clearance and most parcels clear quickly once any applicable duties are paid.
NZD $220 (New Zealand)
CAD $350 (Canada)
GBP £250 (United Kingdom)

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking details.

What if my package is lost or delayed?

If your order hasn’t arrived within the expected timeframe, please check your tracking link. If it appears lost or significantly delayed, reach out to us at hello@nhuka.com, and we’ll do our best to assist.