Refund policy

Refunds & Returns Policy

We want you to be happy with your purchase. If there’s an issue with your order, here’s how we can help:

Can I return my order?

We accept returns only if the product is unopened, unused, and in its original packaging. Returns are only available for the following reasons:

• We sent the wrong item.
• The product arrived damaged or defective.

For hygiene and safety reasons, we cannot accept returns on used or opened products.

How do I request a return?

If your order qualifies for a return, please contact us at hello@nhuka.com within 7 days of delivery. Include your order number and a photo (if applicable), and we’ll guide you through the next steps.

Do you offer refunds?

If your return is approved, we’ll issue a refund or send a replacement—whichever you prefer.

How can I contact you?

For any concerns, reach out to us via our contact us form or at hello@nhuka.com, and we’ll be happy to assist.

This keeps it clear, fair, and easy to understand while protecting both your customers and your business. Let me know if you'd like any adjustments!